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SPV EAP SERVICE LIAISON

Company: Beacon Health Options
Location: Chesapeake
Posted on: October 12, 2019

Job Description:

Beacon Health OptionsJob Category: Clinical - EAPReq #: SPVEA01525Schedule: Full TimeLocation: VA - ChespeakeThe Supervisor Service Liaison EAP is accountable for providing day-to-day technical, programmatic and administrative supervision of the Service Liaison team to ensure the timely, accurate and responsive provision of non-clinical products and services to all Military OneSource (MOS) participants and providers.Position Responsibilities:Provide direct oversight and leadership to Service Liaison team leads; ensure department objectives are communicated and goals are achieved.Ensure timely delivery of all department products and services to include but not limited to document translation, non-medical counseling follow up and feedback and provider single case agreements.Establish and communicate work procedures and resources; reference tools and databases; departmental policies and procedures; and other service and support activities unique to servicing members of the military and their families.Communicate with Quality Assurance auditor to ensure team compliance with quality standards; provide team with additional training and coaching as needed.Correspond with various departments across the business unit including Clinical Supervisors, Managers, Training, reporting and quality assurance teams to ensure efficient and effective implementation of the protocols.Provide training, coaching and support to Service Liaison team to review best practices, develop capabilities, promote learning, and continually improve quality and service delivery.Conduct regular workload audits and monitor productivity based on individual and team goals, objectives and standards; provide coaching when required.Identify specific areas of expertise and knowledge among team members; monitor individual and departmental workload capabilities.Partner with HR to recruit and onboard new staff; coordinate all new hire orientation and training activities in conjunction with training department and team leads.Monitor performance and development needs; create development plans for each Service Liaison to enhance their personal effectiveness, achieve their full potential and continually improve service to users.Position Requirements:Education: Bachelor's Degree preferred but qualifying experience may be considered as alternative to degree. Qualifying experience may include call center operational or supervisory experience.Licensures: N/ARelevant Work Experience: At least 2 years of previous supervisory experience, preferably in a call center environment serving the personalized needs of callers required. Experience serving military members and their families, veterans, or wounded warriors is highly desirable. Ability to train, coach, and mentor to promote learning and development. Demonstrated PC and desktop technology skills and experience. Ability to work and shape a team-oriented environment focused on service, the customer and mission.Knowledge, Skills & Abilities :--- MS Office Professional Suite--- SharePoint--- Online Meeting Software--- Excellent written and oral communication skillsThis contract requires U. S. citizenship.ValueOptions Federal Services, Inc., a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/DisabledAt Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (). Only candidates who have applied for an open position through our Careers page () will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.#GD#CBPM16#RMPI114156618Pandologic. Keywords: Quality Auditor, Location: Chesapeake, VA - 23320

Keywords: Beacon Health Options, Chesapeake , SPV EAP SERVICE LIAISON, Other , Chesapeake, Virginia

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