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Conversion Service Representative - Chesapeake

Company: ABNB Federal Credit Union
Location: Chesapeake
Posted on: November 11, 2019

Job Description:

Job OverviewConversion Service Representative to assist in the conversion project by filling in for existing staff within the Branches, Loan Center, and Member Service Center. Assists members and potential members with their Credit Union needs through the Member Contact Center, Loan Center, and Branches. Processes financial transactions, explains services, sets up new accounts, respond to problems, completes loan application and loan funding, and directs members to the appropriate people.As a Conversion Service Representative, you will be able to float between all branches at ABNB as well as the Corporate HQ.Major ResponsibilitiesAssist members and potential members with their telephone requests, answer questions about products and services, and resolve problems within their authority.Identify cross-selling opportunities and cross-sell services to members.Assure that appropriate records are maintained. Maintain member account information on the computer system.Actively and persistently promotes a credit union sales environment that builds and retains strong member relationships.Demonstrates proficiency in the utilization of Relationship Management tools in proactively searching for opportunities that maximize member satisfaction and deepen member relationships; resulting in consistently meeting all assigned monthly referral and sales goals.Interviews members for loans, extensions, and releases of collateral and prepares for proper approval. Prepares loan applications and documents for loan officer approval. Processes loan paperwork via phone, internet, or in person at the branches. Funds and disburses approved loans and ensures all stipulations are met.Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are outside of authority and makes recommendations to proper management.Delivers high quality service to both internal and external members that fulfills our Service Promises; consistently maintains targeted mystery shop and member survey scores.Exhibits strong attention to detail and consistent accuracy in all responsibilities. Opens all types of products and services ensuring all related forms are accurately completed and legible.Consistently confirms all information to ensure optimal accuracy. Provides pertinent information necessary for sound lending decisions; maintains targeted ratio of disbursed loan applications to approved applications. Dollar over/short and posting errors to be consistently maintained at or below target. (Accuracy includes negotiable instruments, general ledger postings, reports, new account, loan processing, lending and/or transaction errors, etc.)Complies with appropriate regulations, security policy and procedures to include True Checks, Check Holds, Bank Secrecy Act, Anti Money Laundering, OFAC, CIP, Identity Theft, Incident Response, etc. Completes one unit of self-development per month, I.E. online learning platform courses, webinars, seminars, workshops, training sessions, classes, books, etc…Position RequirementsA high school education or GED.Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.Possess a broad knowledge of department operations, policies and procedures.Excellent interpersonal skills to communicate effectively with members and employees both in person and over the phone.Must be able to operate a PC, phone system, related software programs, and a calculator with average speed and accuracy.Physical qualifications include standing or sitting at a computer for extended periods of time and being able to lift and carry at least 25 pounds.Employee PerksCompetitive compensation with opportunities for annual raises and promotionsCommunity focused culture that allows networking and involvement in Hampton Roads and parts of North CarolinaEmployee Benefits (401k match / Company paid Short Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)An employee-focused, diverse, and member relationship driven workplace environmentEOE/M/F/DISABILITY/VETHuman Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.recblid 4qy1lbuyvyi6ct4cf8ngj6ew12tw8x

Keywords: ABNB Federal Credit Union, Chesapeake , Conversion Service Representative - Chesapeake, Other , Chesapeake, Virginia

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