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Service Desk Technician

Company: Priority Staffing
Location: Chesapeake
Posted on: May 11, 2022

Job Description:

Provides on-site and remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. Working with client internal customers only in this role. - Experience with Windows 10, Microsoft Office Suite, Email client/account setup and support. - Experience with Active Directory to include account creation/management and File Share permissions management. - Excellent customer interaction skills. Strong verbal and written communication skills for efficient troubleshooting and trouble ticket handling. Log and track service calls using ticketing software.Job Requirements:Education and Experience Required: Minimum High School Diploma or equivalent - - - - - - - - - Preferred 2-year post-high school Degree (technical field) - - - - - - - - - Must have 1-2 years of experience working as a Service Desk Technician. - - - - - - - - - Experience and knowledge of installation, configuration, and troubleshooting of computers in an environment utilizing Windows 7/10, Active Directory, Microsoft Office (Outlook, Word, Excel), Imaging Systems (WDS/MDT, SCCM etc.) and Ticketing systems (JIRA, Spiceworks etc.). Physical Demands: - - - - - - - - - The employee is required to stand; walk; stoop, kneel, crouch or crawl. - - - - - - - - - The employee must occasionally lift and/or move up to 50 pounds. - - - - - - - - - Travel with overnight stays and/or weekend hours may occasionally be required. - - - - - - - - - Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face.

Keywords: Priority Staffing, Chesapeake , Service Desk Technician, Professions , Chesapeake, Virginia

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