Bank Business Process Consultant Senior
Posted on: November 13, 2023
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityThis role sits in Bank
Omnichannel and is responsible for the compliant execution of
banking and regulatory activities and projects that directly
support the implementation and optimization of the periodic review
for bank operational communications. Responsible for leveraging
insights to implement improvements to optimize the performance and
relevancy of bank operational communications as it relates to
periodic reviews.As a dedicated Bank Business Process Consultant
Senior, you will apply advanced knowledge of bank processes and
products and act as a trusted advisor by providing consultation
services to internal clients in areas of strategic sourcing,
alternatives and solutions, supplier management, affiliate
agreement adherence, third party risk management, and bank
operations. Collect and consolidate demand and find opportunities,
within the Bank. Execute and supervise the development of business
process related solutions for internal clients and members.
Evaluate processes/ resources and develop effective solutions/
improvements/ enhancements to drive the efficient operation of the
Bank.We offer a flexible work environment that requires an
individual to be in the office 4 days per week. This position can
be based in one of the following locations: San Antonio, TX, Plano,
TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake,
VA or Tampa, FL. Relocation assistance is not available for this
position.What you'll do:
- Engage with key partners to implement balanced strategic
- Develop business process improvements for the Bank that aligns
business results, bank strategy and risk management framework.
- Lead planning and execution efforts and coordinate activities
for highly complex projects.
- Apply a comprehensive understanding of risk and regulatory
compliance to manage risks by using established methodologies and
exercising control plans to ensure alignment with bank specific
goals and process requirements.
- Provide consultation to influence and ensure process is crafted
to address risk across all activities.
- Review and develop communication and change management plans
for customers and internal partners to drive awareness on current
processes and/or changes.
- Ensure alignment between internal partners and customers across
all business process projects and services using proactive
communication and engagement strategies.
- Apply data and analytics to deliver insight into customer and
business process performance, find opportunities to influence
customer and business process activities and advise key
- Ensure risks associated with business activities are
efficiently identified, measured, supervised, and controlled in
accordance with risk and compliance policies and procedures.What
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 6 years of experience in business process consulting, process
design and/or program/project management experience.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining
- Experience in applying quality management, process improvement,
and leveraging process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to
simplify the customer experience, standardize process execution,
and automate where possible.
- Expert experience/ knowledge of Risk Management frameworks and
Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow,
benchmarking and/or evaluation of business processes.What sets you
- Experience managing Bank operational communications.
- Experience managing a governance program.
- Experience delivering end to end processes.
- Experience orchestrating and executing large-scale bodies of
The above description reflects the
details considered necessary to describe the principal functions of
the job and should not be construed as a detailed description of
all the work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $95,250-$182,030.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Chesapeake , Bank Business Process Consultant Senior, Professions , Chesapeake, Virginia
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