IT Analyst
Company: Sentara Health
Location: Virginia Beach
Posted on: April 17, 2024
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Job Description:
City/State
Virginia Beach, VA
Overview
Work Shift
First (Days) (United States of America)
Sentara Health is seeking an IT Analyst to join a dynamic, customer
focused support team !
Job Description Summary:
The MyChart level 2 support team is looking for an energetic,
detail oriented, customer focused analyst to join our team.
Our team is responsible for providing superior end user support for
Sentara customers who utilize MyChart and Sentara Patient Portal
products to help manage their healthcare.
Primary responsibilities include:
Additional responsibilities include:
Background/Experience:
2 years' experience supporting IT applications
Healthcare provider experience preferred
Excellent communication skills and organized work approach
Aptitude for learning new technology
Superior problem solving ability
Sentara Overview :
For more than a decade, Modern Healthcare magazine has ranked
Sentara Healthcare as one of the nation's top integrated healthcare
systems.That's because we are dedicated to growth, innovation, and
patient safety at more than 300 sites of care in Virginia and
northeastern North Carolina, including 12 acute care hospitals.
SentaraBenefits
As the third-largest employer in Virginia, Sentara Health was named
by Forbes Magazine as one of America's best large employers. We
offer a variety of amenities to our employees, including, but not
limited to:
Sentara employees strive to make our communities healthier places
to live. We're setting the standard for medical excellence within
avibrant, creative, and highly productive workplace. For
information about our employee benefits, please visit:Benefits -
Sentara (sentaracareers.com)
Join our team!We are committed to quality healthcare, improving
health every day, and provide the opportunity for training,
development, and growth!
keywords: Talroo-IT, Indeed, Monster, Circa, LinkedIn, #Dice,
MyChart, Patient portal
Job Summary
Responsible for day-to-day support and optimization of software
applications, including builds, upgrades, and system enhancements.
Analyzes business / clinical needs, evaluate software releases
and/or new products, and gives recommendations to optimize
processes and decrease expenses. Possesses in-depth business /
clinical and application knowledge and experience. Performs and
documents workflow assessments to determine functional requirements
for optimal utilization of applications. Develops system test plans
and performs testing of software upgrades and patches. Maintains a
record of test progress and test results. Responsible for problem,
incident, and change management and service requests. Provides
daily on-call support to the customer base for application-related
issues. Works within a cross-functional team and with end-users to
achieve application integration to meet business / clinical needs.
Responsible for the communication of software issues, requirements,
upgrades, and enhancements. Oversees smaller-sized projects or
components of projects. Coordinates implementation or project
planning around software application releases.
An Experienced Professional applies practical knowledge of job
areas typically obtained through advanced education and work
experience. Responsibilities typically include: Works independently
with general supervision. Problems faced are difficult but
typically not complex. May influence others within the job area
through explanation of facts, policies, and practices.
Experience in lieu of Bachelor s Degree
3 years of relevant experience with a degree
5+ years of relevant experience without a degree
Qualifications:
BLD - Bachelor's Level Degree
Skills
Sentara Healthcare prides itself on the diversity and inclusiveness
of its close to an almost 30,000-member workforce. Diversity,
inclusion, and belonging is a guiding principle of the organization
to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some
clinical environments require proof of education; these regulations
are posted at ecfr.gov for further information. In an effort to
expedite this verification requirement, we encourage you to upload
your diploma or transcript at time of application.
In support of our mission to improve health every day, this is a
tobacco-free environment. Associated topics: assist, assistance,
desktop, information technology, information technology analyst,
information technology support, support, support analyst,
technician i, technician iii
Keywords: Sentara Health, Chesapeake , IT Analyst, Professions , Virginia Beach, Virginia
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