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Desktop Support Analyst

Company: Kelly Services
Location: Chesapeake
Posted on: July 14, 2019

Job Description:

The Desktop Systems Specialist provides a high level of technical and customer support throughout the enterprise. Essential work duties involve installation, troubleshooting, and diagnostics in an intensive networked environment (virtual offices, multiple locations, hybrid cloud server environment) to include but not limited to: PC and printer hardware/software configuration; troubleshooting network problems; training users on desktop and network software applications and mobile devices. Must be a self-starter with a passion for technology and learning. This on-going support of the company's business network operating systems and users requires a high degree of initiative, competent decision making, discretion and independent judgment which are exercised to ensure business systems are maintained at full operational capacity and users are working on the systems at their full potential

Education/Experience

3-5 years of desktop experience

Experience with



  • Supporting end users in an IT environment

  • Ticket management in a service desk system (ideally ITIL)

  • Helping users in person, via e-mail, IM, and over the phone

  • Documentation, especially user guides

  • Active Directory




    • Microsoft Windows 7 and 10, Office, Outlook

    • Desktops, laptops, printers, and other peripherals

    • Internet browsers such as IE and Chrome

    • Mobile device troubleshooting (Android and iOS)

      For an immediate response, email resume to craig.penn@kellyit.comWhy Kelly®?With Kelly, youll have direct connections to leading IT organizations in the best companies around

      the globeoffering you the chance to work on some of todays most intriguing, innovative and high-

      visibility projects. In a field where change is the only constant, our connections and opportunities

      will help you take your career exactly where you want to go. We work with 95 of the Fortune 100

      companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

      people like you.

      Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

      today.About

      Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

      Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

      Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

      committed to employing a diverse workforce. Equal Employment Opportunity

      is The Law.

Keywords: Kelly Services, Chesapeake , Desktop Support Analyst, Professions , Chesapeake, Virginia

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