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Remote Customer Service Representative

Company: Sutherland
Location: Chesapeake
Posted on: April 4, 2021

Job Description:

Job Description

We are hiring Customer Service Representatives and Emergency Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment supporting one of the largest natural gas brands in the area. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Note: This position is only open to candidates residing in the state of Virginia.

This is the job for you if:

  • You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
  • You are an active listener and can leverage probing question skills to provide resolutions
  • You have a strong attention to detail
  • You bring an enthusiastic personality
    Emergency Service Representatives not only need the strengths above but should also be able to:
    • Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
    • Determine and assess level of priority of the customers' issues
    • Exercise judgment under pressure and work effectively with others

      What we offer:
      • Competitive hourly rate - opportunities start at $13 per hour but can vary by role
      • Medical, dental and vision benefits
      • Paid training
      • Advancement opportunities
        • Excellent verbal and written communication skills and are a strong multitasker
        • Bilingual in Spanish a plus
        • Full time availability
        • Driven by solving problems and meeting goals
        • Familiar with Microsoft Office tools
        • Experience in customer service and sales
        • High school diploma or equivalent

          Requirements to work from home:
          • Excellent Internet connectivity:
            • Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
            • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
            • Productive work environment:
              • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
              • A quiet and distraction-free, secure place to work.
              • A computer with:
                • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
                • 2 GB RAM
                • 10 GB available hard drive space
                • One or more available USB ports (2.0 or greater)
                • Sound/audio support
                • Windows 10
                • 2 - 20 inch monitors
                • Wired Keyboard
                • Wired Mouse
                • A headset to use for training and meetings that is/has:
                  • USB
                  • Dual ear
                  • Noise-cancelling microphone
                  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

                    About us:

                    As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.


Keywords: Sutherland, Chesapeake , Remote Customer Service Representative, Sales , Chesapeake, Virginia

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