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Parts Sales Technician

Company: Plasser American Corp
Location: Chesapeake
Posted on: April 10, 2021

Job Description:

Plasser American is looking for an energetic, very detail-oriented Customer Services Parts Specialist/Inside Sales Representative to make our customers' lives easier on a daily basis. You will be responsible for responding promptly to customer calls and emails, quoting and entering orders, checking inventory and working closely with the other departments at Plasser to ensure complete customer satisfaction. An excellent Parts Specialist has a positive attitude and enthusiasm on the phone and in emails. Good communication skills are a must for success and personal growth. Duties/Responsibilities

Edit orders received for price and nomenclature. Inform customers of unit prices, shipping dates, anticipated delays, and any additional information need by the customer. Enter data into the system and spreadsheets to determine price and delivery availability. Check inventory and notify appropriate departments of orders that would deplete stock. Route orders to the warehouse for filling and follow up that orders will be delivered by customer-specified dates. Compute price, discount, and shipping charges for credit card purchases. Prepare invoices and shipping documents such as bills of lading. Recommend and prepare packing or labeling needed on an order. Receive, check, and follow up on customer complaints or issues. Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Attempt to upsell additional merchandise that will assist customers in installing parts and ensuring machine sustainability over time. Prepare export shipment documentation for air, sea, and ground (i.e. US Customs invoices, pro forma invoices, and contacting and arranging export shipments with carriers). Keep work fun for your teammates and coworkers by having a can-do positive attitude. Qualifications Strong organization and communication skills
Knowledge of Microsoft Office including Word and Excel General ability to read blueprints and schematics when necessary. Education/Experience Minimum 3 years of customer service experience. A high school diploma and/or a technical degree. Job Type: Full-time

Keywords: Plasser American Corp, Chesapeake , Parts Sales Technician, Sales , Chesapeake, Virginia

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