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Bank Business Process Consultant Senior (Sales Practices)

Company: USAA
Location: Chesapeake
Posted on: August 7, 2022

Job Description:

Purpose of JobFor our Bank Sale Practice team, we are looking for a Senior Bank Business Process Consultant in support of the Bank's sales practices compliance efforts. This team member will participate and support the Sales Practice team execute and enhance process and controls to reduce sales practice risks and improve the sales practice activities within the Bank. -

This role is considered Hybrid and can be based near one of USAA's main office locations including: San Antonio, TX; Plano, TX; Charlotte, NC; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Engages with key stakeholders to implement sustainable strategic solutions.
  • Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
  • Leads planning and execution efforts and coordinates activities for highly complex projects. - - -
  • Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
  • Provides consultation to influence and ensure process is designed to address risk across all activities.
  • Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes. -
  • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
  • Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.Minimum Requirements:
    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years total).
    • 6 years of experience in business process consulting, process design and/or program/project management experience.
    • Advanced knowledge of bank products and processes.
    • Experience in implementing and sustaining change/improvements.
    • Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
    • Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
    • Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
    • Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.When you apply for this position, you will be required to answer some initial questions. - This will take approximately 10 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience:
      • Direct prior experience related Bank compliance and regulatory acumen with an understanding of laws and regulations (Sales Practice, UDAAP, Reg E, Reg Z, NDIIP, etc.)
      • 5+ years of recent Retail Banking Experience in a large bank (Deposits, Credit Card and / or Lending) with demonstrated success in a sales and service environment.
      • Success managing multiple tactics, adapting to changes based on newly identified gaps or prioritizations in a sales and service environment that focuses on member / customer need.
      • Prior experience identifying and managing risks, executing and monitor controls, and executing processes and procedures accurately.
      • Ability to handle complex issues and find resolution with exceptional communication and relationship building
      • Proven independent thinker, experienced working with Senior Management and peers and influencing in a matrix environment.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200-$158,900*.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit:Relocation assistance is not available for this position.

Keywords: USAA, Chesapeake , Bank Business Process Consultant Senior (Sales Practices), Sales , Chesapeake, Virginia

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