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Customer Service Representative - Remote

Company: Sutherland
Location: Chesapeake
Posted on: September 18, 2022

Job Description:

Company DescriptionDo you enjoy working with people and responding to their questions? Are you looking for an opportunity to provide general customer support while working from home? Are you detail oriented and an effective multi-tasker?Join Us.Job DescriptionWe are Sutherland, and we are currently seeking customer service representatives to provide customer service support for one of our clients, a global technology provider serving the financial services industry.In this position, you will work with inbound callers asking general questions related to a gas subsidy program offered by the state of California. Most questions will be about the program and who/how to qualify for the rebate/subsidy. Our team will help work with our client to record and distribute the rebate.What we offer:

  • Competitive hourly rate of $16/hour
  • Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland
  • Paid training & PTO
  • Advancement opportunities 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee DiscountsQualificationsTo qualify you must possess:
    • Proven ability to handle customer inquiries of varying types (i.e. service requests, billing questions, etc.)
    • Strong communication and listening skills
    • Familiarity with MS Office tools
    • A strong attention to detail
    • Ability to work full timeAdditional InformationAbout us:As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35years.All your information will be kept confidential according to EEO guidelines.EEOC and Veteran Documentation
      During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
      At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
      Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
      Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.Required
      Preferred
      Job Industries
      • Customer Service

Keywords: Sutherland, Chesapeake , Customer Service Representative - Remote, Sales , Chesapeake, Virginia

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